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Part Time Downtown Outreach Specialist
SUMMARY The Outreach Specialist will conduct outreach and engagement services among people experiencing homelessness within the boundary of the Downtown Improvement District. The Specialist will connect consumers to essential services requested, including, but not limited to emergency shelter, mental health services, food resources, medical services, and facilitating transition into Haven for Hope. The Outreach worker will also work in conjunction with Haven for Hope's Intake Department, Centro San Antonio and affiliated agencies to facilitate access services. ESSENTIAL DUTIES AND RESPONSIBILITIES • Conduct outreach and engagement to people experiencing homelessness, utilizing strength based case management, motivational interviewing and harm reduction concepts. • Attend Ambassador shift briefings at 9:00 am in the Centro Operation’s Center. • Coordinate and conduct a Quarterly Point In Time count for the PID. • Work with local law enforcement agencies on strategies to relocate customers from the public right of way that continue to refuse services while continuing to exhibit anti-social behavior. • Provide and maintain accurate and timely records of outreach, engagement, location, status and demographics, to meet agency productivity standards as dictated for this position. Will log all daily encounters; including outcomes of each encounter. Specialist will be responsible for entering client information into HMIS and Smart System. Will provide weekly and monthly reports on metrics and program initiative. • Respects and honors rights and responsibilities of individuals and demonstrates professional boundaries and ethics. • Be knowledgeable of each person's needs, their behavioral health assessments and housing plans and work in coordination with the team and community partners to ensure a continuum of care. • Provide advocacy and hands on assistance for consumers including securing benefits, mental health services, housing programs, medical services and emergency services. • Assist consumers in setting their own goals by coaching and supporting them in identifying realistic steps to achieve their goals. • Conduct outreach to homeless campers in the Downtown Improvement District when severe weather is called by the City of San Antonio to transport and facilitate access to emergency shelter and/or disseminate survival items to homeless campers. • Work directly with consumers if hospitalized or arrested and actively collaborate with hospital/law enforcement personnel in discharge plans. • Complete coordinated assessment documentation to facilitate client access to community resources. • Other duties as assigned. EDUCATION • Bachelors in Social Service Field preferred EXPERIENCE Strong candidates will have significant experience providing outreach services to the homeless population with an emphasis on experience with homeless individuals with mental health and substance abuse diagnoses. This position requires a general understanding of cultural differences, have a strong appreciation of and respect for other cultures (including sub-cultures within the homeless population) and have a willingness to expand their understanding of cultural awareness in the context of clinical work. KNOWLEDEGE/SKILLS/ABILITIES This position requires strong interpersonal, clinical, and organizational skills along with a warm, friendly and consumer-centered approach. Candidates for this position will need to be able to form strong working relationships with people sleeping outside in order to facilitate placement at Haven for Hope, other community emergency shelters, assist with the navigation of various social service programs, complete related paperwork and to accompany people experiencing homelessness to appointments. The successful candidate must be able to work independently, as a member of a multi-disciplinary team and be able to work collaboratively in the community among other service providers, business owners, community residents and team members. The candidate must also have a solid command of client confidentiality and build and maintain collaborative working relationships. The Outreach Specialist must have an understanding of, and commitment to master and integrate into day to day services the following best practices/philosophies of care: recovery oriented systems of care, motivational interviewing, strengths based case management, client centered care, and trauma informed care. Candidates should be comfortable providing services on the streets and throughout the community. The Outreach Specialist must be able to navigate the Homeless Management Information System database, Smart System and other software, using desktop and mobile technology. This includes the ability to enter data and retrieve data to prepare reports. MANAGERIAL RESPONSIBILITIES NONE PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional vigorous physical activity such as hiking to encampments, carrying supplies, loading supplies in the van, working in extreme weather, having to lift more than 50lbs can be expected. WORK ENVIRONMENT Direct services will be provided within the boundaries of the Downtown Improvement District. The schedule for this position is 40 hours/week with daily schedules being flexible and often times responsive to the persons who is being outreached. Some evening and weekend hours will be required, particularly during severe weather events. This position requires a high degree of flexibility and work location mobility. The position requires daily travel throughout the San Antonio area. Consequently the Outreach Worker is required to have a valid driver's license, auto insurance, a clean driving record and must be able to pass a Department of Motor Vehicles check. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks do expose employee to physically unpleasant or hazardous conditions.
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Haven for Hope of Bexar County - 1 Haven for Hope Way, San Antonio, Texas 78207 - (210) 220-2100
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