Board of Directors
Docent Open House
SUMMARY Haven for Hope is the Homeless Management Information System (HMIS) Lead Agency for the San Antonio/Bexar County Continuum of Care (CoC). The HMIS Director is responsible for both the day-to-day support and administration of the HMIS program and for developing strategies using data driven solutions to prevent and end homelessness. The Director of HMIS will provide SARAH, the local CoC Lead Agency, advice, feedback, metrics, and data to develop both strategic and tactical plans to end homelessness. The Director of HMIS ensures that all components of HMIS comply with HUD Data Standards, and collaborates with homeless services providers to develop and customize the system to capture their business requirements. The Director of HMIS will work with community partners to integrate HMIS with other homeless assistance programs including, but not limited to, PATH, VA Homeless Assistance Programs, and others as needed. Providers’ involvement in the ongoing development of the HMIS is crucial to its success, and the Director of HMIS should help to facilitate their active role. The HMIS Director works with the software vendor and with each HMIS participating agency to maintain a high level of customer satisfaction, and maintains contracts established between the HMIS Lead Agency and HMIS contributing organizations (CHOs). The Director must be both a leader with exceptional communication skills and a team player dedicated to meeting the data needs of the CoC. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Work with Haven for Hope and CoC leadership to develop a strategic plan for using HMIS to reduce long-term homelessness and developing data driven solutions. 2. Assist Haven for Hope and CoC leadership and the participating agencies to consistently evaluate the top priorities for HMIS and maintain a constant environment for improvement in training, data quality and service delivery. 3. Oversee HMIS maintenance activities including improved outreach, engagement, system administration, site configurations, quality control, and benchmark evaluation, and routine system updates. 4. Oversee technical assistance for end users of HMIS activities including improving training and technical support on quantitative and qualitative data collection, including on- site, telephone and web-based training/support and curriculum/training material development. 5. Maintains and improves quality, accessibility and functionality of the HMIS. 6. Day-to-day oversight of HMIS staff. 7. Serves as liaison to the HMIS software provider and monitors vendor performance. 8. Conduct and oversee performance evaluation and quality control activities through best practices in reporting and analyzing data 9. Actively participates in the CoC, Haven partner, and other relevant community meetings to align HMIS priorities with community priorities. 10. Meets with new and current HMIS users to capture their business requirements and facilitate their move to HMIS. 11. Proactively monitors federal, state, and local notices impacting HMIS and maintains close liaison with participating agencies to determine standard and custom reporting needs and ensure reports are ready on time. 12. Provides frequent data to the CoC and participating agencies to support the information needs for all required reports and funding requirements. 13. Establishes, monitors, and regulates HMIS policies, protocols and procedures to ensure compliance with all HUD technical standards for HMIS. 14. Ensures that HMIS user agencies have appropriate support to fulfill their needs. 15. Oversees implementation and monitoring of data quality standards across the CoC, and the submission of Annual Homeless Assessment Report (AHAR), System Performance Measures, Annual Performance Reports, and other CoC reports. 16. Manages successful implementation of a Coordinated Entry process in HMIS by working with the CoC, consultants, service provider agencies, housing providers and other stakeholders. 17. Coordinates system integration, conversion and programming modifications with participating agencies and programmers. 18. Develop training and technical assistance policies and materials for HMIS staff and end users. 19. Responsible for Federal, State HIPAA rules and regulations compliance. 20. Manages security and audit functions for HMIS. 21. Oversees the purchasing, maintenance, and configuration of any hardware needed to run the system. 22. Performs all other HMIS related services as required. EDUCATION • Degree in Social Services, Business Management, Data Analytics, Computer Information Systems or other related degree (Master’s degree preferred) EXPERIENCE • Experience with a Continuum of Care, HUD Collaborative Applicant, or HMIS Lead Agency is preferred. • Grant reporting experience is beneficial, and HUD related is preferred. • Progressive experience in the Information Technology field, preferably in enterprise business software systems, data analytics, and database management. • Knowledge of HMIS software and/or social service software systems preferred. • Experience working with nonprofit organizations. • Familiar with project management standards and tools. • Familiarity with the State and Federal Health Insurance Portability and Accountability Act (HIPAA) compliance standards. • Methodological experience in quality assurance and data quality. KNOWLEDGE/SKILLS/ABILITIES • Working knowledge of relational databases management and administration. • 5+ years of supervisory experience. • Management of multiple projects and timelines; includes outside vendors, cooperative organizations, and internal staff. • Project planning, technical training and customer service experience. • Excellent verbal and written communication skills, and the ability to communicate effectively with all levels of management, staff, and external clients, especially those who are not well versed in computer technology. • Excellent interpersonal, conflict resolution, and presentation skills. • Must be self-motivated and require minimal supervision. • Professionalism in dealing with all levels of management and staff. MANAGERIAL RESPONSIBILITIES Direct supervision over assigned staff. CERTIFICATES, LICENSES, REGISTRATIONS Must have a valid Texas Driver’s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided. Travel within the city and its surrounding areas will be required (if applicable). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Back to Careers
Haven for Hope of Bexar County - 1 Haven for Hope Way, San Antonio, Texas 78207 - (210) 220-2100
Powered by Haven for Hope IT