FAQ’s

Haven for Hope is a place of hope and new beginnings for people in Bexar County who are experiencing homelessness. It is made up of two major programs: North and South Campuses. Both are on the Haven’s property and require a visit to the Intake Department to get started. South Campus is a low-barrier, safe, indoor, sleeping option that offers shelter, basic needs, and access to numerous resources. North Campus offers services and shelter with an emphasis toward addressing the root causes of homelessness.

South Campus is a safe, indoor sleeping space. Clients receive meals, communal showers, laundry, basic medical care and mental health care, and other supportive services. South Campus curfew is 10:00 p.m., special arrangements can be made if your work schedule or other factors that require you to come in late. To stay on South Campus, you must be able to care for yourself independently.

North Campus is a place where an individual or family experiencing homelessness can go to receive housing, income and skills development, counseling, and wrap-around case management in order to help transform his/her life by addressing the root causes of their homelessness. The goal is to help individuals gain and keep permanent housing.

To be assessed, please visit the Intake Department (1 Haven for Hope Way, San Antonio, TX, 78207) to speak to an Intake Specialist. Hours are 7:00 a.m. to 3:30 p.m. Monday through Friday.

If you have an immediate need for safe sleeping and the Intake office is closed, please enter South Gate at 1300 W Martin St. after hours.

1. For your safety and the safety of the wait-room, your belongings will be searched and you will be asked to pass through a metal detector.
2. You will fill out a Triage Form which asks various questions to help us identify your needs.
3. When it is your turn to speak to an Intake Specialist, please bring what you have of the following:
   1. Photo ID
   2. Proof of Bexar County Residency
   3. Proof of homelessness
4. You will be asked a series of questions that are required of all new clients. 
5. Depending on program eligibility, you may be asked to take a urine analysis test.
6. If you are eligible for a program but there are no current beds, you will be offered South Campus placement.

Dependent on bed availability and meeting the following eligibility requirements, you may be placed on North Campus:

1. Be homeless (lacking a fixed, regular, and adequate nighttime residence), and have proof of homelessness (eviction notice, statement from family member/friend, motel/hotel receipts)
2. Be a resident of Bexar County with proof of residency for at least 12 months in the last two years
3. Proof of residency is a document that proves your status as a Bexar County resident; for example, lease agreements or rental records, utility bills, official government or agency correspondence, employment records, or school records
4. Have U.S. state or government issued photo ID (such as a driver’s license, passport, military ID) 
5. Develop and participate in an income and housing plan
6. Pass a urine analysis
7. Clear Haven’s background check
8. Independently meet Activities of Daily Living (ADLs)
9. Agree to Clients’ Rights and Responsibilities 
10. Families must provide proof of relationship to all children in the household; for example, birth certificates, hospital records, school records, etc. 

Please contact the Center for Health Care Services (CHCS) at 210-261-2427.

At Haven for Hope, you are welcome to stay as long as you are experiencing homelessness. Some programs may require engagement requirements to remain enrolled. 

To ensure safety for everyone, individuals may be asked to leave Haven for Hope for any of the following reasons:

1. Refusal of reasonable requests from a staff member, partner, or life safety (security) officer.
2. Disorderly conduct towards fellow clients, staff members and security.
3. Destruction of property.
4. Any felony/misdemeanor violation committed on Haven for Hope property.

Haven for Hope’s has limited kennel and cattery space for cats and dogs. Placement is not guaranteed and is based on availability and eligibility.

If you are in need of rental assistance you can contact United Way of Bexar County by dialing 211 or visit the San Antonio Community Resource Directory by visiting sacrd.org. You can also call the City of San Antonio’s Community Connections Hotline at 210-207-1799.

This is not a mandated program. We do not accept clients who express that they have other stable residence and/or state that they have no intent to stay at Haven for Hope.

Anyone referring from another agency, must bring with their client a  letter of referral from that agency confirming that the person being referred is without fixed stable nighttime residence AND without sufficient resources or support system to obtain stable housing. This letter must be signed by a staff person in your agency.

Hospitals seeking safe placement for a patient must fax a completed Discharge Referral Checklist and attach required medical records to 210-910-6868 prior to discharging to Haven for Hope. All persons must be able to perform activities of daily living such as ambulating, showering, eating, and dressing without assistance. For questions on medical discharge arrangements, call the Intake Manager at 210-220-2358 or email intakeinfo@havenforhope.org.

Please Note: Our facility is not equipped for those needing supervised physical or medical care (i.e. cannot meet their ADLs).

We understand and appreciate your care and concern for your loved ones. However, Haven respects the privacy of all individuals and families. We are also subject to state and federal privacy laws and therefore cannot release any information, including whether an individual or family is currently receiving services here, without their permission and in accordance with the law. 

There is no formal wait list. If you are eligible for the North Campus, you can check with the Intake Department for bed availability during business hours.