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Haven Announces Trauma-Informed Care Certification

Haven for Hope Earns Trauma-Informed Care Designation

Haven for Hope is proud to announce that it has officially earned its designation as a Trauma-Informed Care (TIC) agency. This distinction underscores Haven for Hope’s unwavering commitment to providing holistic, compassionate, and effective services to individuals experiencing homelessness.
Becoming TIC certified is a rigorous, lengthy process involving internal assessments and evaluations, client and staff surveys, and training provided by the Institute for Trauma-Informed Care at University Health. The journey culminates with a desk review conducted by The Ecumenical Center. Certification requires a thorough review of an organization’s practices, procedures, facilities, and staff support across five key areas: safety (physical and interpersonal), transparency and trustworthiness, respect and empowerment, collaboration and policy, and skill-building and emotional intelligence.
“Achieving Trauma-Informed Care certification is a transformative milestone for Haven for Hope, our staff, and our clients,” said Kim Jefferies, President and CEO of Haven for Hope. “Trauma impacts everyone, whether directly or indirectly. This designation ensures that our team is equipped to recognize and respond to trauma in ways that foster trust, resilience, and healing. It’s about creating an environment where we avoid retraumatizing individuals and actively empower them to rebuild and thrive.”
Trauma-Informed Care builds a foundation of understanding that everyone carries experiences of trauma, which can manifest in unexpected ways. By applying TIC principles, Haven for Hope strengthens its ability to foster a culture of safety, transparency, and empowerment—ultimately improving outcomes for the thousands of people it serves annually.

 

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Request for Proposal – Renovation of a Wing in Haven’s Adult Dorm

Statement of Purpose & Background:

Haven for Hope of Bexar County (“Haven for Hope”) has operated its 22-acre Transformational Campus just west of downtown San Antonio, Texas for the last 14 years. Haven for Hope’s mission is to provide a place of hope and new beginnings by providing, coordinating, and delivering an efficient system of care for people experiencing homelessness in San Antonio, with a vision of ending homelessness by empowering individuals and families to transform their lives.

Haven is seeking proposals from qualified agencies for the renovation of a wing of our Adult Dorm located on the Haven for Hope campus, as detailed more thoroughly in the Scope of Work below. This renovation aims to improve the safety, overall living standards, and operations within this area of our operations. The selected agency will be responsible for executing the renovation as specified and negotiated, ensuring compliance with local regulations and codes, and completing the project within the proposed timeline and budget.

Scope of Work:

The specific updates, modifications, and work that is the subject of this renovation is as follows:

1. Installation of 17 new LED King 6” Downlights (D846-90-10) and 6 of those are emergency lights in the Adult Dorm hallway.

2. Replacement of 7 HVAC air return grills in the Adult Dorm hallway.

3. Installation of kickplates on doors throughout this wing of the Adult Dorm.

4. Installation of Fiber Reinforced Polymer (FRP) wall paneling in the Adult Dorm laundry room.

5. Cleaning, preparation, painting, and minor repairs of all rooms, including dorm rooms, laundry room, common areas, hallway, and storage space, in this wing of the Adult Dorm.

6. Polish and reseal concrete flooring throughout this wing of the Adult Dorm.

7. Installation of new door within hallway of the Adult Dorm, roughly bifurcating wing into two halves (location specified on attached floor plan).

8. Installation of cabinetry in Room 12.322 and a modified half door (future Med Room).

9. Updates to Bathroom located at Room 12.304 including updating of fixtures, installation of new countertops, LED lighting, repainting of restroom and new epoxy flooring. 210-220-2100 1 Haven for Hope Way, San Antonio, TX 78207

10. Conversion of two urinals in Bathroom located at Room 12.321 to an ADA accessible stall, as well as updates to this bathroom including updating of fixtures, installation of new countertops, repainting of restroom and new epoxy flooring.

11. Removal of one non-structural wall between two residential rooms on South Side of wing, to create consolidated living room for resident use. A detailed floorplan outlining the designated wing of Haven’s Adult Dorm is provided at Exhibit A.

The anticipated start date for this project is approximately February 3, 2025, although this projected start date may be modified within Haven’s discretion and based on business considerations.

Proposal Submission Guidelines:

Interested parties should submit their proposals by 5:00pm on January 3rd, 2025, via email to Earvin Reinhardt, Director of Logistics & Facilities Management (Earvin.reinhardt@havenforhope.org).

210-220-2100

1 Haven for Hope Way, San Antonio, TX 78207

Proposals should include:

  • Company profile, including an overview of your agency, including years of experience, areas of specialization, and relevant industry certifications
  • Detailed pricing information, including itemized prices for each element outlined within the Scope of Work, inclusive of labor, fees, permitting expenses, and any additional expenses or costs
  • References from prior clients
  • Certificate of Insurance (COI) and licensing

Site visits will be offered on December 9th, 2024, at 3 pm and December 12th, 2024, at 9:30 am for interested bidders to review the renovation space and gather additional information. All potential bidders are encouraged to take advantage of this opportunity to ensure a comprehensive understanding of the renovation and requirements before submitting their proposals.

Any other inquiries and/or requests for clarification should be directed to Earvin Reinhardt at the contact information listed in this RFP. 5. 6.

Contact Information: Earvin Reinhardt Director of Logistics and Facilities Management Email – Earvin.Reinhardt@havenforhope.org

Phone – 210-220-2112

Full RFP

 

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Request for Proposal – Bridge Psychiatric Services

Haven for Hope of Bexar County is seeking proposals from qualified providers to deliver Bridge Psychiatric Services to adult clients on our Transformational Campus. These services are critical for ensuring continuity of care as individuals transition between levels of mental health support. (Link to full RFP below).

Proposal Submission Deadline: Interested parties should submit their proposals by 5:00 PM, Wednesday, December 4, 2024, via email to David Huete (David.huete@havenforhope.org).

Informational Session:
A Teams meeting will be held on Monday, November 25, 2024 at 11:00 AM, to discuss the RFP and answer questions. Email David Pyle at david.pyle@havenforhope.org to request access.

Scope of Services:
• Psychiatric evaluations, medication management, and follow-up care.
• Both telehealth and in-person service options are required.
Eligibility Requirements:
• Licensed and accredited to practice psychiatry in Texas.
• Minimum two years of experience working with vulnerable populations.
• Proven ability to provide culturally competent care.

Submission Requirements:
• Organization background and qualifications.
• Service delivery approach (telehealth and in-person).
• Staffing plan and cost proposal.
• References from similar projects.

Contact Information:
For inquiries and submissions, please contact:
• David Pyle, Director of Clinical Services: david.pyle@havenforhope.org (for inquiries)
• David Huete, Vice President of Transformational Services: david.huete@havenforhope.org (for Submissions)
For complete details, download the full RFP document linked below.

Full RFP is Available Here

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Haven for Hope Staff Member Running 1,800 Miles for Families in Recovery

Kenneth Anderlitch is running from Washington, D.C., to San Antonio, Texas, to raise awareness for a new program called Families in Recovery.

The Families in Recovery Program is a collaboration between Haven, Pay it Forward SA, and Lifetime Recovery. Families will have the ability to remain together while parents seek treatment for substance or alcohol use disorders.

He is more than 1,130 miles into his journey, and KSAT 12 recently caught up with him while running in Kentucky.

Check out the story here!

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KSAT Story about Haven Partner – Family Violence Prevention Services

Courtney Friedman, reporter and anchor with KSAT 12 in San Antonio has been reporting on domestic violence for the past eight years. She recently came to Haven to Hope to feature one of Haven’s valuable partners, Family Violence Prevention Services (FVPS).

FVPS has been a Haven campus partner since we opened in 2010. They provide Community Based Counseling (CBC) at Haven’s campus. This program provides access to comprehensive mental health counseling and therapeutic services for adult and child clients of Haven. CBC offers individual and group counseling and supportive client engagement to clients residing on Haven’s low-barrier South Campus and clients participating in the recovery and sober living programs at Haven.

Click here to see the KSAT story.

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Request for Proposal – Temporary Staffing Services

Haven for Hope is seeking requests for proposals (RFPs) from qualified staffing agencies to provide temporary staffing services to supplement our workforce of 300+ employees. (Link to full RFP is below).

The chosen temporary staffing service agency will fill approximately 40-45 Contractor Positions subject to the terms outlined herein and otherwise agreed to by the parties.

Proposal Submission Guidelines: Interested parties should submit their proposals by 5:00 pm on July 12, 2024, via email to Justin Barbour, Vice President of Human Resources & General Counsel (justin.barbour@havenforhope.org). 

Proposals should include:

  • Detailed project plan and timeline
  • Cost breakdown including labor costs and any other anticipated expenses
  • Detail of associated costs and timelines
  • Description of relevant experience, and
  • Certificate of Insurance (COI)

A site visit will be conducted at 1:00 p.m. on Monday, July 8, 2024, at 1 Haven for Hope Way, San Antonio, TX 78207. The visit is highly recommended to answer all questions and provide clarification. Any other inquiries and/or requests for clarification should be directed to Justin Barbour at the contact information listed in this RFP.

  1. Contact Information:

Justin Barbour

Vice President of Human Resources & General Counsel

Email – justin.barbour@havenforhope.org

Phone – 210-220-2165

Full Request for Proposal Click Here

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Haven’s Outreach Efforts Expand

Recently, Bexar County approved funding for a pilot program in Leon Valley and Balcones Heights to expand Haven’s outreach efforts targeting unsheltered individuals in these unincorporated sections of Bexar Couty.

If successful, outreach efforts could expand into other areas of the County. Haven’s Outreach Specialists will engage with unsheltered individuals and tell them about our community’s many resources and shelter options.

Here is recent media coverage of the efforts:

San Antonio Report

Kens 5 Story

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Haven’s Young Adult Program Featured on Kens 5

Haven for Hope began a program for Young Adults (18-24) in August 2023.

The program was created because Haven had seen a 31% increase in young adults experiencing homelessness and seeking services at Haven. The program offers separate shared living spaces for the age group, a common area with a TV, computers, books, and dedicated case management.

“Young adults have different needs than a family or older individual experiencing homelessness,” said Jessica Burdon, Senior Director of Case Management.  “Our case managers can help our clients decide what’s next for them. Is it obtaining a GED? Going to college? Workforce training? And, of course, help them determine the best housing option for when they leave Haven.” Since starting the program, 19 clients have moved into housing and five are pending housing arrangements.

Kens 5 reporter Meredith Haas visited Haven and spoke to Jessica and one of Haven’s young adult clients.

Click the link below to watch the story.

https://www.kens5.com/article/news/community/more-homeless-young-adults-at-haven-for-hope-organization-creates-program-to-bring-change-kens5/273-07e0fb15-1d42-4781-85ee-fea122502db7

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Haven’s Impact Report for FY 2023

Haven for Hope Releases its FY 2023 Impact Report

In FY 2023, Haven for Hope served 9,457 clients, the highest number since Haven opened in 2010. Of the 9,457 clients, 1,085 were children, and 722 were families.

“At Haven, we’ve seen an increase in families experiencing homelessness,” said Kim Jefferies, president and CEO of Haven for Hope. “Our Family Emergency Services numbers doubled from the previous year.”

Haven’s Family Emergency Services (FES) is designed for overflow families. Haven operates a Family Residental Center (FRC) with 102 rooms. Clients must be residents of Bexar County, with proof of residency of at least nine months during their lifetime. They also need a US government or state-issued ID.

FES provides access to shelter and resources for families in need. If a family is not from Bexar County, they are provided with a 15-day compassion placement, and Haven’s team will work with the clients on other options, including family reunification, financial assistance to return to their hometown, or connecting them with other shelter options.

Young adults, 18-24 years of age, is another segment of the populations with an increase in individuals experiencing homelessness. Many of these clients have aged out of the foster care system and have nowhere to go. Haven designed a Young Adult Program in FY 2023, which provides designated sleeping areas and specialized case management.

For more statistics from FY 2023, click here.